Business contact details
Name, email, phone number, company, website, country, business type, role, current software, number of locations, operational needs, and any message you submit.
Privacy Policy
Last updated June 21, 2026. This policy explains how Livwell collects, uses, shares, and protects information submitted through the website, forms, commercial conversations, and configured product workflows.
Last updated
This Privacy Policy was last updated on June 21, 2026. It explains how Livwell collects, uses, shares, and protects information submitted through the Livwell website, lead forms, commercial conversations, public checkout flows, and configured product workflows.
Who this policy applies to
This policy applies to website visitors, wellness business operators, prospective customers, partners, staff members who contact Livwell, and users who interact with Livwell marketing pages, forms, or commercial workflows. If a wellness business uses Livwell to manage its own clients, that business remains responsible for telling its clients how their information is handled inside that business.
Information we collect
Livwell may collect information you choose to provide, information created by your use of the website, and limited information received from trusted service providers.
Commercial and billing details
Plan interest, audit requests, migration requirements, checkout metadata, invoice information, and payment status. Card details are processed by Stripe and are not stored by Livwell on the website.
Technical and analytics data
IP address, browser type, device information, referring pages, campaign source, pages viewed, cookies, and similar signals when analytics or advertising tools are configured.
Product and support context
Information needed to configure workflows, respond to support requests, plan migrations, or review business operations during onboarding.
Health and sensitive information
Livwell's public website forms are for business context only. Do not submit medical records, diagnosis information, lab results, protected health information, national identification numbers, payment card numbers, or other sensitive personal information through website forms. If a future product workflow requires sensitive data, it should be handled through the appropriate secure product environment and governed by the relevant customer agreement.
How we use information
Livwell uses collected information to respond to inquiries, assess fit, provide audits, plan onboarding, support migrations, improve the website, measure campaign performance, process payments, prevent abuse, and communicate about relevant Livwell services. We do not sell personal information.
Cookies and analytics
Livwell may use cookies and similar technologies for site operation, analytics, attribution, performance measurement, and marketing effectiveness. You can control cookies through your browser settings. Some features may not work correctly if cookies are disabled.
Payments
When public checkout or paid plans are enabled, payment processing may be handled by Stripe. Stripe processes payment details according to its own terms and privacy policies. Livwell may receive billing status, plan, invoice, subscription, and transaction metadata so we can manage commercial access and support.
How we share information
Livwell shares information only when needed to operate the website, provide services, process payments, support customers, comply with law, protect rights, or complete a business transaction. Service providers may include hosting, CMS, analytics, form handling, email, customer support, payment processing, and security providers. These providers are expected to protect information and use it only for the services they provide to Livwell.
International transfers
Livwell may process information in countries where Livwell, its team, infrastructure providers, or service providers operate. When information moves across borders, Livwell uses reasonable safeguards appropriate to the nature of the information and the service being provided.
Data retention
Livwell keeps information for as long as needed for the purpose collected, including responding to inquiries, managing commercial relationships, supporting audits and onboarding, meeting legal obligations, resolving disputes, improving services, and maintaining security records. We may keep limited records after a request is closed where required for legitimate business or legal reasons.
Security
Livwell uses reasonable administrative, technical, and organizational safeguards designed to protect information against unauthorized access, loss, misuse, or disclosure. No website or online service can guarantee absolute security, so users should avoid submitting unnecessary sensitive information.
Your choices and rights
Depending on where you are located, you may have rights to request access, correction, deletion, restriction, portability, withdrawal of consent, or objection to certain processing. You may also opt out of marketing communications. Livwell will respond to valid requests according to applicable law and may need to verify your identity before acting.
Children
The Livwell website and commercial services are intended for wellness businesses and professional operators. They are not directed to children. If you believe a child has provided personal information through the website, contact Livwell so we can review and delete it where appropriate.
Changes to this policy
Livwell may update this Privacy Policy as the website, services, technology, or legal requirements change. The updated version will be posted on this page with a revised date.
Contact
For privacy questions or requests, contact Livwell through the website contact form or the business contact details provided in your commercial agreement.